we’re confident you’ll love your adwoa beauty purchase. we’d be happy to replace orders containing incorrect or defective items within 5 days after the order has been received. otherwise, all sales are final. please email us immediately with photos of the damaged items in the original packaging and your order # to firstname.lastname@example.org.
all orders for in-stock merchandise placed on weekdays are usually processed within three (3) business day for shipment. although we do our best, adwoa beauty cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods. if your order is processed after 2 pm CST, it may be picked up by one of our carriers on the next business day. note: due to higher volumes during a sale period, orders may take 7-10 business days to be fulfilled. we ship orders tuesday - friday's only, we are closed on sunday + monday. please note that processing time does NOT include the shipping timeframe. if you select an expedited shipping method, that time starts once the order is shipped, not when the order is placed.
alternatively, you may purchase our products in our showroom located at 1414 belleview street, suite 100, dallas texas 75215, tuesday - saturday from 11 am - 5 pm.
if your order is missing or lost, you must contact us no later than 15 bus days from your order date. otherwise your order will be forfeited.
if you need to update your order, please email us at email@example.com as soon as possible if you would like to cancel or make changes. our fulfillment department processes all orders expeditiously. once orders are fulfilled and shipped, they cannot be canceled.
note: offers cannot be applied to previously placed orders or to orders placed after the expiration date. we reserve the right to cancel any order due to unauthorized, altered or ineligible use of an offer and to modify or cancel any promotion due to system error or unforeseen problems. ongoing offers are subject to change without notice. other restrictions may apply.