we’re confident you’ll love your adwoa beauty purchase. we’d be happy to replace or refund, partially or fully based on issue, orders containing incorrect or defective items within 5 days after the order has been received. in order to do so, please email photos of the damages in the original packaging and shipping box to hello@adwoabeauty.com along with your order #. this is a necessary step for our claims process. otherwise, all sales are final.
all orders for in-stock merchandise placed on weekdays are usually processed within three (3) business day for shipment. although we do our best, adwoa beauty cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods. if your order is processed after 2 pm CST, it may be picked up by one of our carriers on the next business day. note: due to higher volumes during a sale period, orders may take 7-10 business days to be fulfilled. we ship orders tuesday - friday's only, we are closed on sunday + monday. please note that processing time does NOT include the shipping timeframe. if you select an expedited shipping method, that time starts once the order is shipped, not when the order is placed.
alternatively, you may purchase our products in our showroom located at 1414 belleview street, suite 100, dallas texas 75215, tuesday - saturday from 11 am - 5 pm.
if your order is missing or lost, your first step would be to contact your mail carrier and/or local post office to assist in locating your package. also if you live in an apartment community, you can double check your leasing/mail office to see if the package was delivered. once packages have been turned over to the carrier we only have access to the same delivery information that you see on your end. please contact us no later than 10 bus days from your order date to notify us of the lost or missing package, otherwise your order will be forfeited.
if you need to update your order, please email us at hello@adwoabeauty.com as soon as possible if you would like to cancel or make changes. our fulfillment department processes all orders expeditiously. once orders are fulfilled and shipped, they cannot be canceled.
note: offers cannot be applied to previously placed orders or to orders placed after the expiration date. we reserve the right to cancel any order due to unauthorized, altered or ineligible use of an offer and to modify or cancel any promotion due to system error or unforeseen problems. ongoing offers are subject to change without notice. other restrictions may apply.