we’re confident you’ll love your adwoa beauty purchase. we’d be happy to replace or refund, partially or fully based on issue, orders containing incorrect or defective items within 5 days after the order has been received. in order to do so, please email photos of the damages in the original packaging and shipping box to hello@adwoabeauty.com along with your order #. this is a necessary step for our claims process. otherwise, all sales are final.

all orders for in-stock merchandise placed on weekdays are usually processed within three (3) business day for shipment. although we do our best, adwoa beauty cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods. if your order is processed after 2 pm CST, it may be picked up by one of our carriers on the next business day. note: due to higher volumes during a sale period, orders may take 7-10 business days to be fulfilled. we ship orders tuesday - friday's only, we are closed on sunday + monday. please note that processing time does NOT include the shipping timeframe. if you select an expedited shipping method, that time starts once the order is shipped, not when the order is placed.

alternatively, you may purchase our products in our showroom located at 1414 belleview street, suite 100, dallas texas 75215, tuesday - saturday from 11 am - 5 pm.

if your order is missing or lost, your first step would be to contact your mail carrier and/or local post office to assist in locating your package. also if you live in an apartment community, you can double check your leasing/mail office to see if the package was delivered. once packages have been turned over to the carrier we only have access to the same delivery information that you see on your end. please contact us no later than 10 bus days from your order date to notify us of the lost or missing package, otherwise your order will be forfeited.

if you need to update your order, please email us at hello@adwoabeauty.com as soon as possible if you would like to cancel or make changes. our fulfillment department processes all orders expeditiously. once orders are fulfilled and shipped, they cannot be canceled.

note: offers cannot be applied to previously placed orders or to orders placed after the expiration date. we reserve the right to cancel any order due to unauthorized, altered or ineligible use of an offer and to modify or cancel any promotion due to system error or unforeseen problems. ongoing offers are subject to change without notice. other restrictions may apply.

adwoa beauty™ currently ships worldwide (with discretion), all international orders are via DHL express (1-4 business days) and requires a signature. you may experience longer delivery times and increased fee by the carrier when shipping to any remote areas. adwoa beauty™ domestic orders shipped to personal or business addresses do not require a signature for delivery unless specifically requested.

we strive for adwoa beauty™ to become a global endeavor. tag us #adwoabeauty with where you live!

certain destinations are only serviced by select shipping methods. depending on the shipping address you specify, you will only be offered shipping method options that are valid for that address type.

it is not unusual for the USPS to mark packages as delivered prior to actual delivery. we understand that this can be frustrating, however your first step would be to contact your mail carrier and/or local post office to assist in locating your package, even before emailing us, time is of the essence here.

your order does not include any local taxes/vat or custom duties required at the time of transfer to your destination country. you are responsible for all local taxes/vat or customs duties incurred. please contact your local customs office for more information regarding international shipping fees.

if a package is returned as undeliverable, you will be issued a refund minus shipping charges and a 20% restocking fee unless other arrangements are made and agreed upon by us.

your order status can be viewed on the account page (if you have one set up). your status begins to update when your payment is received for your order and subsequent updates once your order ships. updates are tracked and sent per below:

order confirmation - sent when the customer places an order

order fulfilled - sent when we mark the order as fulfilled and ship with one of our carriers

order shipped - sent when our carrier has picked up the item and began scanning for tracking purposes. please note: orders are picked up daily and are not always scanned right away by the carrier, this does not mean your order is not in the delivery process. sometimes these notifications all come on the same day.

order delivered - sent when an order with a tracking number gets delivered to your destination.

please note: if you receive a delivery notification but have not received your package, please contact the carrier (first) right away and initiate an investigation with them directly. next, email us @ hello@adwoabeauty.com with your claim # for our team to follow up.

we will ship orders to the address you submit to us. please ensure the address is correct or email us @ hello@adwoabeauty.com to update. we will not be responsible for missing or misdirected packages that was delivered to the address provided.

adwoa beauty is not liable for stolen packages once delivered. please make sure your packages are shipped to a secure location or utilize our carrier's local office for pickup.

your order will ship via the United States Postal Service (USPS) Priority Service.