are taxes and duties included in my order total
your order does not include any local taxes/vat or custom duties required at the time of transfer to your destination country. you are responsible for all local taxes/vat or customs duties incurred. please contact your local customs office for more information regarding international shipping fees.
if a package is returned as undeliverable, you will be issued a refund minus a 20% restocking fee.
your order status can be viewed on the account page (if you have one set up). your status begins to update when your payment is received for your order and subsequent updates once your order ships. updates are tracked and sent per below:
order confirmation - sent when the customer places an order
order fulfilled - sent when we mark the order as fulfilled and ship with one of our carriers
order shipped - sent when our carrier has picked up the item and began scanning for tracking purposes. please note: orders are picked up daily and are not always scanned right away by the carrier, this does not mean your order is not in the delivery process. sometimes these notifications all come on the same day.
order delivered - sent when an order with a tracking number gets delivered to your destination.
please note: if you receive a delivery notification but have not received your package, please contact the carrier (first) right away and initiate an investigation with them directly. next, email us @ email@example.com with your claim # for our team to follow up.
we will ship orders to the address you submit to us. please ensure the address is correct or email us @ firstname.lastname@example.org to update. we will not be responsible for missing or misdirected packages that was delivered to the address provided.
adwoa beauty is not liable for stolen packages once delivered. please make sure your packages are shipped to a secure location or utilize our carrier's local office for pickup.