we’re confident you’ll love your adwoa beauty purchase.
we’d be happy to replace or refund, partially or fully based on issue, orders containing incorrect or defective items within 5 days after the order has been received.
to report defective/incorrect items, please email photos of the damages/package contents with the original packaging and shipping box to firstname.lastname@example.org along with your order #. this is a necessary step for our claims process.
otherwise, all sales are final.
all orders for in-stock merchandise placed on weekdays are usually processed within three (3) business day for shipment. although we do our best, adwoa beauty cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods.
if your order is processed after 2 pm CST, it may be picked up by one of our carriers on the next business day. please note: due to high volumes during a sale period, or high demand, orders may take 5+ business days to be fulfilled.
we ship orders monday - fridays and we are closed on saturday + sunday. please note that processing time does NOT include the shipping timeframe. if you select an expedited shipping method, that time starts once the order is shipped, not when the order is placed.
alternatively, you may purchase our products in our showroom located at 1414 belleview street, suite 100, dallas texas 75215, monday - friday from 11 am - 5 pm. (currently closed due to covid-19)
if your order is missing or lost, your first step would be to contact your mail carrier. also if you live in an apartment community, please double check your leasing/mail office to see if the package was delivered there. once packages have been turned over to the carrier we only have access to the same delivery information that you see on your end.
please contact us no later than 5 days from your order date to notify us of the package in transit, otherwise your order will be forfeited.
adwoa beauty is not responsible for stolen packages delivered by our mail carrier. please choose a secure location to have your package delivered. alternatively, once your order has been shipped, you can re-route the package to the carrier's (FedEx/USPS) nearest location to you, and pick up from there. you can do so by creating a free account on the carrier's website.
if you need to update or cancel your order, please email us at email@example.com as soon as possible. our fulfillment department processes all orders expeditiously. once orders are fulfilled and shipped, they cannot be changed/canceled.
note: promotional offers cannot be applied to previously placed orders or to orders placed after the expiration date of the promotion. we reserve the right to cancel any order due to unauthorized, altered or ineligible use of an offer and to modify or cancel any promotion due to system error or unforeseen problems. ongoing offers are subject to change without notice. other restrictions may apply.